Unfit leaders can be like a virus in your healthcare organization. Poorly developed leaders result in poorly developed talent. Then, when it comes time to select additional leaders for your organization, you’re either forced to choose from these underdeveloped employees or look outside your organization for new talent.

Leaders hold the keys to employee engagement and employee development. Their success and failures affect your employer brand, your retention rate, and your ability to optimize your workforce.

While underperforming leaders create more work for employee performance managers, they also cost your hospital elsewhere. Whether it’s through the need to pay for overtime and agency workers when employees quit due to bad management or through an increased time-to-fill due to a tarnished employer brand, underperforming leaders hurt the bottom line. And don’t forget about the patients. Bad leaders have disengaged employees, and in healthcare, that means mistakes where people’s lives are on the line.

DID YOU KNOW?
  • “Managers/leadership” is a top cause of turnover. Good leaders can reduce turnover by 20% and increase job satisfaction by 17%.
  • Only 1 in 10 leaders can lead well without any training, and 1 in 5 can lead well with training.
  • 82% of leaders should not have been hired or promoted into their current role.

Your Leadership Treatment Plan

The remedy for your leadership challenge relies on one or more of these key focus areas.

Data & Benchmarks

The Issues:

  • Too many organizations hire based on gut rather than data, even for leadership roles.
  • Managers do not know how to identify high-potential employees and develop them for future leadership or management positions.

The HealthcareSource Way:

At HealthcareSource, we know that using science to measure current employees and job candidates against known leadership behavioral competencies is the only way to successfully fill your leadership ranks. We also believe that promoting from within should be a key part of your leadership strategy, and provide you with the tools you need to leverage peer feedback and wisdom-of-crowd models to identify and develop potential leaders who are already on your team.

How We Help:

Our Performance Appraisals solution helps you automate the appraisal process, incorporate 360-degree feedback, and allow for peer-to-peer feedback and recognition outside the formal appraisal cycle for real-time, continuous feedback. Learn more »

Get all the vital information a manager should know about an employee’s performance at-a-glance. With this easy-to-read summary, managers can easily see where their employees stand. Learn more »

Our scientifically backed behavioral assessments provide real data to help inform your hiring decisions. These hospital-specific assessments measure a candidates’ behavioral competencies that are key for performance in an organization like yours. Learn more »

People & Skillsets

The Issues:

  • The quality of leadership varies from department to department.
  • Once in their roles, leaders aren’t being further developed.

The HealthcareSource Way:

Given the key roles your managers and leaders play in overall employee performance, you must invest in them if you want your hospital to succeed. By creating a culture of continuous feedback, you can begin to uncover leadership challenges within your organization and find appropriate training to remedy them. Further, with the right tools and resources, you can make training for all leaders — especially first-time leaders — mandatory, ensuring consistent leadership throughout departments.

How We Help:

Create or use recommended actionable Development Plans based on an employee’s assigned goals, performance appraisals, learning assignments, or assessment results. Our system flags employees who do not have plans assigned to them. Learn more »

Invest more in growth and mobility and reduce friction for internal movers. Pair powerful behavioral assessments with our learning management system to identify the right employees and plot their succession paths towards leadership. Learn more »

Deliver the right curriculum at the right time, and manage all aspects of your workforce’s learning in this paperless system. Create learning curricula, develop blended learning using the tools of your choice, and track it all in one place. Learn more »

Why create your own content when you can choose from more than 4,000 modules developed by HealthcareSource and our trusted partners? Transform your learning with readily available resources that meet your pressing education needs. Learn more »

Process

The Issues:

  • We don’t know how to predict leadership performance before we put them in a job with management responsibilities.
  • Managers don’t know how to identify their high-potential employees.

The HealthcareSource Way:

You need to reexamine your leadership selection and development process and update it to incorporate real data, formalized check-ins, and more. Begin by using leadership behavioral assessments during the leadership selection process. Then once placed in their new role, require leaders to obtain 360-degree feedback at key inflection points along their management progression, including when they first make the transition into the leadership role. Your ability to accomplish this will rely on building a culture of feedback within your organization, so you can capture honest, constructive feedback from all employees. This, in turn, allows you to identify future potential leaders as well as to uncover leadership challenges. You should also develop mandatory leadership training, and build succession plans and associated development plans in order to build a leadership pipeline.

How We Help:

Our scientifically backed behavioral assessments provide real data to help inform your hiring decisions. These hospital-specific assessments measure a candidates’ behavioral competencies that are key for performance in an organization like yours. Learn more »

Our Performance Appraisals solution helps you automate the appraisal process, incorporate 360-degree feedback, and allow for peer-to-peer feedback and recognition outside the formal appraisal cycle for real-time, continuous feedback. Learn more »

Create or use our recommended actionable Development Plans based on an employee’s assigned goals, performance appraisals, learning assignments, or assessment results. Our system flags employees who do not have plans assigned to them. Learn more »

Invest more in growth and mobility and reduce friction for internal movers. Pair powerful behavioral assessments with our learning management system to identify the right employees and plot their succession paths towards leadership. Learn more »

The ability to manage the skills associated with a specific position helps to ensure quality performance. Managers and employees can use the checklist for measuring performance, identifying learning opportunities, and as a guide for career pathing. Learn more »

Deliver the right curriculum at the right time, and manage all aspects of your workforce’s learning in this paperless system. Create learning curricula, develop blended learning using the tools of your choice, and track it all in one place. Learn more »

Why create your own courseware when you can choose from more than 4,000 online modules developed by HealthcareSource and our trusted partners? Transform your learning offering with readily available online resources that meet your pressing education needs. Learn more »

Technology

The Issues:

  • Too many hospitals have too many systems that don’t speak to each other.
  • It is hard to put the required leadership selection and development into place without automation to alleviate the burden.

The HealthcareSource Way:

HealthcareSource knows that technology should be making your work easier and less cumbersome. We offer technology that can help you identify, select, and develop great leaders from within your organization. We offer an integrated platform solution tailored specifically to hiring, keeping, and growing a quality healthcare workforce.

How We Help:

Our scientifically backed behavioral assessments provide real data to help inform your hiring decisions. These hospital-specific assessments measure a candidates’ behavioral competencies that are key for performance in an organization like yours. Learn more »

Our Performance Appraisals solution helps you automate the appraisal process, incorporate 360-degree feedback, and allow for peer-to-peer feedback and recognition outside the formal appraisal cycle for real-time, continuous feedback. Learn more »

Create or use our recommended actionable Development Plans based on an employee’s assigned goals, performance appraisals, learning assignments, or assessment results. Our system flags employees who do not have plans assigned to them. Learn more »

Invest more in growth and mobility and reduce friction for internal movers. Pair powerful behavioral assessments with our learning management system to identify the right employees and plot their succession paths towards leadership. Learn more »

The ability to manage the skills associated with a specific position helps to ensure quality performance. Managers and employees can use the checklist for measuring performance, identifying learning opportunities, and as a guide for career pathing. Learn more »

Deliver the right curriculum at the right time, and manage all aspects of your workforce’s learning in this paperless system. Create learning curricula, develop blended learning using the tools of your choice, and track it all in one place. Learn more »

Why create your own content when you can choose from more than 4,000 modules developed by HealthcareSource and our trusted partners? Transform your learning with readily available resources that meet your pressing education needs. Learn more »

Get all the vital information a manager should know about an employee’s performance at-a-glance. With this easy-to-read summary, managers can easily see where their employees stand. Learn more »

Ready to Take the Next Step?

Talk with us to see why HealthcareSource talent management solutions are a good fit for your organization.

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