The healthcare industry is now the largest employer in the U.S., and as it continues to grow, talent managers are finding it difficult to maintain a high quality-of-hire. Organizations that struggle with quality-of-hire also tend to have lower employee engagement and higher turnover rates. The significance of this problem is only amplified by the fact that it’s occurring within healthcare, where, subsequently, the quality of care patients receive suffers.

According to new research by Advisory Board, 20 percent of healthcare workers report feeling ambivalent or disengaged with their work. Hospitals are also dealing with an average turnover rate of about 30 percent in an employee’s first year.

If this sounds familiar, chances are your quality-of-hire issues are caused by one or more of these underlying issues:

  • Your talent pool is too small
  • You’re not attracting high-quality talent
  • When you do attract high-quality applicants, you can’t convert them
  • An inability to quickly train and fill the skills gaps of near-perfect fits
  • You’re relying too heavily on hiring externally, rather than promoting internally
DID YOU KNOW?
  • Properly using reference assessments can decrease turnover by 17% within a 3-year window.
  • When quality-of-hire decreases, so does performance. According to John Hopkins, medical errors are the #3 cause of death in the U.S.
  • Correctly using behavioral assessments can reduce first-year turnover by as much as 40%.

Your Quality-of-Hire Treatment Plan

The remedy to your quality-of-hire challenge relies on one or more of these key focus areas.

Data & Benchmarks

The Issues:

  • You don’t know what good looks like for each of your roles, so you can’t hire based on successful models.
  • You don’t have a way to measure your tactics’ effectiveness, so you can’t tell what is and isn’t working.

The HealthcareSource Way:

Hiring is always a risk, but at HealthcareSource, we understand that by having the right data and benchmarks in place, you can make informed decisions that lead to quality hires. You need to scientifically measure a candidate’s key competencies against a model of success. You also need to optimize your team of recruiters to ensure they’re deploying the most successful tactics, so quality job seekers can be converted into hires quickly and efficiently.

How We Help:

Our scientifically backed behavioral assessments provide real data to help inform your hiring decisions. These hospital-specific assessments measure a candidates’ behavioral competencies that are key for performance in an organization like yours. Learn more »

Find out how your recruitment team measures up against other industry teams. Get a detailed analysis of your structure and strategies against recruiting benchmarks, while also gaining access to a community of peers and experts. Learn more »

People & Skillsets

The Issues:

  • Your talent pool is too small, and the candidates currently in your pipeline aren’t of the highest quality.
  • You’ve hired the wrong people and now they are hiring unqualified candidates.
  • You’re sourcing too much from outside the organization rather than promoting from within.

The HealthcareSource Way:

The root cause of a poor quality-of-hire is often cyclical: a poor hiring decision begets future poor hiring decisions. At HealthcareSource, we believe the solution lies at stopping the cycle where it starts, and then improving the process every step along the way. You need to implement recruiter training and couple it with hiring checklists to ensure your recruiting team is bringing in quality talent. Your organization can then ensure that talent stays. Then grow this talent by using easy-to-consume employee profile summaries that help you put employees on the right learning and development path

How We Help:

No colleges offer a bachelor’s degree in recruiting, but our robust, structured certification program, led by industry expert and innovator David Szary, educates recruiters of all levels, ensuring they have a toolkit for success. Learn more »

This guide, based on the candidate’s assessment scores, arms the interviewer with questions to probe any low scores in the assessment. The behavioral questions help ensure the applicant aligns with the job requirements and cultural fit. Learn more »

Deliver the right curriculum at the right time, and manage all aspects of your workforce’s learning in this paperless system. Create learning curricula, develop blended learning using the tools of your choice, and track it all in one place. Learn more »

Get all the vital information a manager should know about an employee’s performance at-a-glance. With this easy-to-read summary, managers can easily see where their employees stand. Learn more »

Process

The Issues:

  • Your interviews lack structure, creating an inconsistent candidate experience.
  • You don’t know what good looks like for each of your roles, so you can’t hire based on successful models.

The HealthcareSource Way:

In order to hire quickly without sacrificing quality, recruiters need as much information as possible about a candidate and need to be able to execute against a structured process. At HealthcareSource, we believe that leveraging scientifically validated behavioral assessments and reference assessments give recruiters what they need to make informed hiring decisions. Using tools like hiring checklists and structured interview guides, as well as implementing recruiter training, can help you ensure a consistent candidate experience that elevates your employer brand and leads to better quality hires.

How We Help:

Our scientifically backed behavioral assessments provide real data to help inform your hiring decisions. These hospital-specific assessments measure a candidates’ behavioral competencies that are key for performance in an organization like yours. Learn more »

Make reference checking mandatory. These confidential online surveys track “digital fingerprints” for integrity. Additionally, candidate involvement in the process improves completion rates and cuts down on time associated with this task. Learn more »

This guide, based on the candidate’s assessment scores, arms the interviewer with questions to probe any low scores in the assessment. The behavioral questions help ensure the applicant aligns with the job requirements and cultural fit. Learn more »

No colleges offer a bachelor’s degree in recruiting, but our robust, structured certification program, led by industry expert and innovator David Szary, educates recruiters of all levels, ensuring they have a toolkit for success. Learn more »

Technology

The Issues:

  • Too many hospitals have too many systems that don’t speak to each other.
  • You don’t have tools and resources to help you efficiently recruit and source quality talent.
  • Your recruiters are consumed with searching for the perfect candidate, because you lack the technology to quickly up-level near-perfect fits who have a gap area.

The HealthcareSource Way:

At HealthcareSource, we understand that technology should make your life easier, not create new barriers towards success. That’s why we’re focused on providing you deeply integrated technology that helps automate time-consuming tasks, provides structure to hiring processes, and optimizes your recruiters’ performance. Your talent team is responsible for the future of your organization, and it’s important to invest in tools for their success.

How We Help:

Our scientifically backed behavioral assessments provide real data to help inform your hiring decisions. These hospital-specific assessments measure a candidates’ behavioral competencies that are key for performance in an organization like yours. Learn more »

These confidential online surveys track “digital fingerprints” for integrity. Additionally, candidate involvement in the process improves completion rates and cuts down on time associated with this common task. Learn more »

This tool will help you save time on finding and attracting quality talent and improve your hiring efficiency. You can schedule automatic searches of multiple sources to build an aggregated pool of candidates. Learn more »

No colleges offer a bachelor’s degree in recruiting, but our robust, structured certification program, led by industry expert and innovator David Szary, educates recruiters of all levels, ensuring they have a toolkit for success. Learn more »

Track relationships with potential hires and use our email software to communicate with your Talent Network, either through targeted audiences or through your entire list. Set up automatic campaigns for efficiency. Learn more »

Deliver the right curriculum at the right time, and manage all aspects of your workforce’s learning in this paperless system. Create learning curricula, develop blended learning using the tools of your choice, and track it all in one place. Learn more »

Our niche job board leverages Google Cloud Job Discovery, using Google’s advanced search and machine learning capabilities designed to better understand both job content and job seekers’ intent. Learn more »

Ready to Take the Next Step?

Talk with us to see why HealthcareSource talent management solutions are a good fit for your organization.

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