The healthcare staffing industry is a more than $17 billion business — so staffing agencies in this space have a lot of opportunity. However, unless you can effectively lower your time-to-place without sacrificing the quality-of-placement, meeting the expectations of healthcare’s rising talent demand will be difficult for even the best staffing agency.

As you face these ever-changing talent acquisition challenges, you need a partner like HealthcareSource that can provide you with the tools and technology you need to succeed. Find your challenge below, and learn how we can help.

“With every failed placement, we’re missing out on $30,000 in additional revenue.”

Time-to-place is a common challenge for staffing agencies that refuse to sacrifice quality for speed. The effects of this challenge extend throughout your agency and can stress client relationships.

  • Poor candidate experience: The last thing a healthcare staffing agency wants to do in a constrained labor market is create barriers and obstacles for talent. Long, complicated applications, an inability to track talent through the hiring process, and a lack of a talent network make it difficult to build relationships with job seekers in advance of open positions.
  • A lack of employer brand: When talent markets are constrained, staffing agencies can’t acquire talent through ads alone. Employer branding can help organization’s stand out in a crowded field and create awareness among top talent. Unfortunately, few agencies have the tools or resources to develop and promote their employer brand.
  • No visibility into spend efficiency: Data can answer a lot of questions, but you need to be able access it to use it. Without the ability to see how much it costs to acquire quality talent, it’s impossible to distinguish between wasted spend and tactics you should optimize.
  • Slow order intake: Even if you aren’t feeling the heat of the healthcare industry’s rising talent demand, if your system can’t handle quick order intake, then it’s adding to your time-to-place and hurting your agency.
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“We struggle to find quality talent and match their skills to the right jobs.'

Healthcare staffing agencies, in particular, must have a considerably low margin of error. Placing the wrong talent with the wrong skills can lead to poor patient care and damage the agency’s brand.

  • No way of validating credentials: If a candidate placed by a creative staffing agency doesn’t live up to their resume, a client might get a bad logo. If a healthcare staffing agency places a candidate who doesn’t live up to their credentials, someone could get seriously hurt — or worse. Without the ability to perform credential validations, staffing agencies can’t place talent without risk.
  • Lack of clinical competency assessments: It’s difficult enough to validate a candidate’s credentials, but once you do, you still need to understand how the talent on paper translates to a hospital floor. Without a clinical competency assessment, it’s difficult to verify skills and understand how a placement will play out for your client.
  • Matching is manual and slow: Making a placement is a lot like solving a puzzle, where you need to match the right skills and experience to the right job and client. However, if your agency doesn’t have technology that can help, the matchmaking process is manual and slow. This can lead some recruiters to sacrifice quality for speed, leading to poor placements and negative impacts on the agency’s brand.
  • Candidates don’t complete their onboarding: If your talent isn’t making it all the way through the onboarding paperwork, there’s a chance they missed an important document, and you can’t be sure they can legally work as a contingent staffer.
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“I had no idea how many IT systems and IT headaches I would have trying to run this business.”

A lot goes into managing a healthcare staffing agency, and, as a result, many agencies have a number of systems to use and maintain. This is inefficient and ineffective.

  • Scheduling is a nightmare: Scheduling shifts for contingent talent can sometimes feel like conducting a symphony — everything needs to be just right. However, when healthcare recruiters are forced to track candidates in one system and schedule their shifts in another, the task becomes like conducting a symphony while blindfolded.
  • Billing is difficult, making same-day pay impossible: Siloed systems can make it difficult to get your clients accurate billing in a timely fashion. This can lead to complications with receiving payments that ultimately can trickle down to your talent, making it impossible for you to provide services like same-day pay.
  • Maintaining all these systems is expensive: With different systems for tracking candidates, scheduling shifts, managing billings, and paying your workforce, agencies need to consider a lot of IT management. Keeping everything up and running can be expensive — not to mention, disparate systems lead to inefficient processes that can cost your agency business.
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“Our talent comment on how difficult it is to work with our agency, usually right before leaving us for a competitor.'

Attracting, keeping, and efficiently placing quality talent is at the heart of any effective and profitable healthcare staffing agency.

  • Managing per diem staff is difficult: Working with contingent staff who change assignments daily can feel impossible without the right systems in place. An inability to handle scheduling, billing, time reporting, and payroll efficiently — and without asking too much from your per diem staff — can lead to high turnover and hurt your agency’s brand.
  • Back-office complexities have led to a poor experience: Travel workers have a unique set of challenges associated with managing their shifts and getting them paid accurately and on-time. Between navigating multiple states’ tax codes and serving a geographically diverse clientele, the back-office is complicated. When it becomes inefficient it creates a poor experience for the travel worker, leading to high turnover for healthcare staffing agencies.
  • Lack of a mobile work portal: Everything is mobile today. Chances are, so are the contingent talent your staffing agency helps place. If your work portal isn’t mobile-friendly, then you’re creating an unnecessary barrier. This can lead to a poor experience and loss of workers to competition.
  • No easy way to identify shift availability: One of the biggest difficulties healthcare staffing agencies run into with talent is shift availability. Without a system in place that lets workers quickly and easily update their availability, it becomes a manual process that quickly takes over a recruiter’s inbox.
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Talent Acquisition Solutions for Healthcare Staffing Agencies

Healthcare staffing is about more than filling open roles. There’s a lot that goes into making each and every placement, and even more that goes into ensuring they’re all successful. It’s easier said than done, but at HealthcareSource, we understand the challenges you’re facing lowering your time-to-place, mitigating risks, dealing with multiple IT systems, and navigating the complexities of per diem and travel workers.

That’s why we’re uniquely positioned to help you solve these challenges for your healthcare staffing agency. We believe that if you can improve your data, people, processes, and technology, then you can lower your time-to-place without sacrificing quality, and help organizations provide patient-centered care. We offer the tools you need to do just that.

AHS PharmStat
Client Success

AHS PharmStat

Learn how AHS PharmStat efficiently staffs permanent and temporary pharmacy employees across 27 different states.

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