Manager, Business Operations

Mary Washington Hospice

Mary Washington Home Health and Hospice
Fredericksburg, VA



day shift


Job Summary:
The Manager, Business Operations directs, plans, and manages comprehensive business and financial operations, including joint profit and loss accountability, management and analysis of and departmental budgets, program development, information systems, human resources, staff training and development, facilities management and regulatory compliance. The Manager develops, maintains, and evaluates financial, supportive and information systems that facilitate and enhance services.  The incumbent in this position will support the mission, vision, values and destination metrics of Mary Washington Healthcare (MWHC) and must demonstrate a commitment to quality service to patients, physicians, the public and co-workers. 

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Essential Functions & Responsibilities:
Functions as a strategic, operational, financial, and administrative partner to leadership. Directs, plans, and manages the comprehensive business affairs of the department, including joint profit and loss accountability, management and analysis of departmental budgets.
Provides direct oversight of the Business Office. This includes the management of all financial, strategic, and operational aspects and their results.
Manages the analysis of financial results relative to budget and past history. Works closely with the team to identify key issues, trends, and problem areas; communicates findings to management, and works to determine a resolution. Works with leadership to identify growth assumptions, capacity constraints, and financial targets to support MWHC's mission and goals.
Collaborates with Leadership to develop data driven staffing plans (productivity monitoring to ensure appropriate staffing levels) and operational patient flow processes. Utilizes statistics and predictive data modeling techniques in order to forecast scenarios in a data driven environment. This includes monitoring the appropriate data and reports.
Responsible for overall divisional budget management including payroll, purchased good and services, and gross and net revenues. Ensures accurate and timely production of detailed departmental budgets that aligns budgetary planning with MWHC.
Responsible for capital budget preparation including cost-benefit analysis for investments. Reviews service line management cost, charge, and volume data on a daily basis. Establishes pricing strategy and managed care optimization in collaboration with contracting.
Manages supply and product clinical quality value analysis; serves as administrative liaison with Supply Chain Management.
Identifies areas for operational improvements and works with leadership and physicians to set and achieve performance goals based on those practices.
Designs and maintains performance dashboards, facilitates transfer of information and/or bills to internal and external customers and develops reports to meet key metric improvements.
Supports the business planning process, including pro forma data, for new business opportunities in departments of responsibility.
Monitors actual performance to create a plan and works with appropriate contacts to develop necessary remediation plans.
Develops Performance Improvement and Quality Improvement programs to improve the flow and efficiency of the department and its services. Works with the team to optimize the flow and the daily operations of the department.
Integrates department's services with MWHC primary functions by supporting organizational mission, priorities and goals, and by delivering optimal quality health care services.
Continuously assesses and improves department's performance based on customer needs; directs and participates in improving performance and services which benefit staff and other customers.
Ensures ongoing educational programs and training opportunities are available for all staff, including orientation of new Associates and relevant in-service education sessions. Ensures performance planning, coaching, and evaluation occurs and develops Associates using performance management.
Responsible for hiring, developing, coaching, discipline, and performance evaluations.
Performs other duties as assigned.

Bachelor's degree in Business, Accounting, or a related field.
Five years of experience in a business/operational capacity.
Two years of experience in a management and/or supervisory capacity.
Proficiency with Excel, Word, PowerPoint, database software, report writing and data mining.

Master's degree preferred.

Home Health additional Qualifications (December 2018):
Experience in home health services preferred.

Hospice and Palliative Services additional Qualifications (December 2018):
Experience in Hospice and/or Palliative services preferred.