Exceptional Client Service & Support

HealthcareSource has a long-standing reputation for delivering return on investment and client satisfaction. Why? Because we get you up and running quickly and easily, and keep you very, very happy.

Our Client Services team is the most experienced in the industry, boasting more than 500 years of healthcare and HR experience combined. Many of these individuals hold industry certifications such as Senior Professional in Human Resources (SPHR) and Certified Compensation Professional (CCP), so they understand the challenges you face and what it takes to be successful in healthcare HR.

We Know Healthcare

At HealthcareSource, it all starts with our people. Our Client Services team is made up almost entirely of former healthcare human resources professionals. We've walked in your shoes, and we understand and know the best ways to solve your challenges. It's more than just experience — it's a positive attitude. We are easy to work with and do what it takes to get the job done. Just ask our clients.

Smooth Implementation Process

Implementations are done quickly. We're a Software-as-a-Service provider, so there is no software to install and almost no need to get IT involved. To accelerate and ease your implementation, we do much of the data entry required to get you live. For example, we enter your job descriptions to get you up and running quickly. Our team tailors much of the application to your current forms and processes. And we configure integrations to HRIS vendors, background check vendors, job boards, and more. With over 3,500 healthcare organizations using our software, we've integrated with nearly all the common software vendors in healthcare to support our clients.

Ongoing Support

You are assigned a Client Success Manager who gets to know you, your organization, and your configuration. Support is available during normal business hours for standard issues and 24/7 for high-priority items. All standard support is included with your annual subscription. No extra fees or hassles.

HealthcareSource University

Whether you need an onsite training session for a small group or facility-wide training, HealthcareSource University (HU) can help. HU provides the educators and resources you need to maximize the features and benefits of HealthcareSource solutions. We provide quality content, exceptional service, and top trainers who understand the challenges you face. And we design our sessions to reduce the time and costs typically associated with new or refresher training, as well as to improve productivity at your organization. Learn about our free training.